• SPEED EXCHANGE FOR MERCHANDISE PURCHASED ONLINE

    A Speed Exchange is where you choose your replacement merchandise and we charge your original payment type for the replacement merchandise right away. We then ship the replacement merchandise to you at no cost for shipping. In the meantime, you send us your original merchandise and we will credit your original form of payment once we receive the merchandise.

    If you wish to exchange merchandise that you have received from us within sixty (60) days from the date of your original order, you can use our Speed Exchange to process an immediate exchange. To complete a Speed Exchange click here.

  • RETURN / EXCHANGE POLICY

    If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

    RETURN OF MERCHANDISE PURCHASED ONLINE

    For a full refund send your merchandise back to us at:

    Gilly Hicks Returns Department
    100 Gilly Hicks Way
    New Albany, OH 43054 USA

    IMPORTANT RETURN INFORMATION
    • We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
    • If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund.
    • If you choose to use your own carrier you will be responsible for return shipping costs.
  • EXCHANGE OF MERCHANDISE PURCHASED ONLINE

    We exchange any merchandise in resalable condition with a copy of your original invoice. You have two options to exchange your merchandise:

    • Perform an online Speed Exchange
    • List the items you want to exchange on your invoice and send the items back to:
    • Gilly Hicks Returns Department
      100 Gilly Hicks Way
      New Albany, OH 43054 USA

    You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

  • RETURN / EXCHANGE OF MERCHANDISE PURCHASED AT A STORE

    For all questions regarding items purchased at a store, please reach: GH_service@gillyhicks.com.

  • QUALITY OF YOUR MERCHANDISE

    ONLINE PURCHASE

    If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at GillyHicks@GillyHicks.com, or call us at 888.269.1932 Or +1 614 219 5072.

    STORE PURCHASE

    If you are not satisfied with the quality of your merchandise please email us at GH_service@gillyhicks.com.

  • RETURN / EXCHANGE TIME FRAME

    Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement.

  • RETURN TRACKING

    SMARTLABEL™ RETURN TRACKING

    Click here to track your SmartLabel™ Return.

    RESEND YOUR SMARTLABEL™

    Click here and complete the requested information to print your replacement SmartLabel™. The new SmartLabel™ will work just like the original.

    SMARTLABEL™ CHARGES

    A charge of $7.00 will be deducted from your return credit.

    SMARTLABEL™ TIME FRAME

    SmartLabel™ returns take 7-10 days to reach our distribution center. Upon receipt, allow up to two weeks for the payment to appear on your payment card statement.