Gilly Hicks US
Updated: December 2014
How Third Parties Serve You Our Advertisements On Other Websites and Your Choices
For information about opt out programs these third party advertising companies participate in and the effect of opting out, click on the following: http://www.aboutads.info/choices/ (you will leave this Website for a centrally managed online site where you can specify your preference under those programs). You can also click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.
- Information Collected Online
- Information Collected on Pages that Gilly Hicks has on Social Media Sites
- Information Collected via Telephone Support
- Using Information We Collect Online
- Information We Share With Third Parties
- Cookies and Advertising
- If you Apply for a Job or Attend Casting Calls
- International Users
- Updating Personal Information in Your Account
- Privacy of Children
- Security Statement
- Supported Web Browsers
- Questions/Contact Us
Information Collected Online
1. General Browsing
We collect general information about our visitors’ experience with our Websites and this general information is not connected to personally identifiable information about individual visitors. The information collected includes which pages our visitors are viewing on our Websites and whether visitors arrived through a link for our Websites. It also includes information on the type of browser and service provider used. For visitors using a mobile version of our Websites, this includes technical information about the device used, such as screen size, cookie support by the device and how images may appear. All of this information helps us provide a better experience for our visitors by being able to determine such things as how to best format our mobile Websites for various devices, our most desired pages, products and features, how to best direct visitors to our Websites, and where there might be browser or service provider connection issues.
2. Location Information
Our Websites provide features, such as a store locator service, if you have enabled the location services on your mobile devices. The features on our Websites that require determining your location may make use of the GPS information on your mobile device. Sometimes we use other information, such as your IP address or cell phone tower locations, to roughly estimate where you are to provide you the feature on our Websites that requires understanding where you are located. If you use one of the features on our Websites that require locating you, we will collect and process your location data for this purpose.
3. Personally Identifiable Information We Collect
Categories of personally identifiable information collected online include name, address, gender, month and day of birth, email address, telephone number, mobile phone number, payment card information, recipient's name, address and email address, modeling information (including name, size stats, work information, and contact information), and any other information you choose to provide, including through your personal social media accounts, as described below.
4. Personal Information You Allow Us to Collect from Your Social Media Accounts
To create an account on our Websites or to participate in certain features, our Websites may allow you to chose to let us access information from accounts you have created on social media sites such as Facebook, Twitter, Pinterest, Instagram, and other similar sites (“Personal Social Media Accounts”). If you chose to allow us access to your Personal Social Media Accounts, Gilly Hicks could collect some, and possible all, of the data in the Personal Social Media Account to which you grant access. Depending on the terms of the social media site, this information could include: your name, email address, profile picture, gender, networks, user ID, list of friends, birthday, likes, education history, work history, current city, hometown, interests, relationship status, location. Once you grant this permission, Gilly Hicks will be able to continue to be linked to the permitted Personal Social Media Account and collect information without a further request for permission, which could include later revisions to existing information or new types of information that you add. If you no longer want your Personal Social Media Account(s) linked to our Websites, click on the ‘disconnect’ link located on our Websites near the corresponding social media button and we will stop collecting this information. You may also be able to stop our ability to link to information in your Personal Social Media Account by following instructions provided on the applicable social media sites.
Information Collected on Pages That Gilly Hicks Has On Social Media Sites
Personal information may be collected directly by Gilly Hicks through our Social Media Pages and may also be collected by the social media site hosting the Gilly Hicks Social Media Page.
The social media sites where Gilly Hicks has Social Media Pages may provide aggregate information and analysis to Gilly Hicks about your use of our Social Media Pages. This allows us to better understand and analyze our user growth, general demographic information about the users of our Social Media Pages, and interaction with content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our Social Media Pages and use of the content.
Information Collected via Telephone Support
We may collect personal information from you when you contact us via telephone. This will include any information that you may provide us over the telephone about yourself or the issue you are contacting us about. We will use this information solely for the purpose of providing the relevant customer support services to you.
We may use service providers to provide telephone support services as set out below in the section entitled "Information We Share With Third Parties".
Using Information We Collect Online
We may use information we collect under this policy to fulfill product orders; to fulfill your requests (such as contact us, click to chat, email a friend, wish list, or a post card); to contact you or the product recipient(s) in the event of order or delivery difficulties; to provide marketing communications regarding our products, services, and promotions to you and to people in your account address book; to analyze your activity with us, including interaction with our Websites, the effectiveness of our advertising and your purchases; to respond to your inquiries; to update information maintained in your online account; to conduct surveys, sweepstakes or contests; to develop our products, services, and Websites; and to consider you for employment. Gilly Hicks uses the information collected on its Social Media Pages to send communications regarding our products, services, and promotions; to respond to your inquiries; to conduct surveys, sweepstakes or contests; and to develop our products and services.
Information We Share With Third Parties
We may share your email address with our affiliated companies (such as Abercrombie & Fitch and Hollister Co.) so that they may send you promotional materials about their products. If you sign up to receive promotional text messages from any of our affiliated companies by providing your mobile phone number, we will share your mobile phone number with them. You can be assured that except for similar limited circumstances specified below and also in their privacy policies, our affiliated companies will not sell or rent your email address to unrelated third parties.
We make the names and postal addresses in our postal mailing list, sometimes categorized by purchasing information, available to our affiliates (such as Abercrombie & Fitch, abercrombie kids, and Hollister Co.) and other unaffiliated companies for their marketing purposes.
Please be aware that our Websites may use third parties to assist us with our Websites, our e-commerce business, and our Social Media Pages. Some examples of the assistance that may be provided by third party service providers are: fulfilling orders (including, but not limited to, processing payments, providing fraud prevention services, and verifying addresses); providing advertising services, including on social media sites and internet search engines; monitoring and analyzing site activity, your actions in response to our emails and the effectiveness of our advertising; providing support services; conducting surveys; administering and maintaining employment application information; administering and sending text messages via a mobile device; and administering emails, promotions, sweepstakes or contests. Personal information you provide us may be shared, as necessary, directly with the relevant third parties to so carry out functions on our behalf. It is possible that some of these service providers will be located outside of the United States.
You should be aware that we may disclose specific personal information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Websites, the Websites, or the public.
If Gilly Hicks were ever merged with, acquired by or acquires another business entity, some or all of the personal information collected about you could be shared with this entity, as well as retained by Gilly Hicks. Other than this acquisition or sale, our Websites do not sell or rent your email address to unrelated third parties.
Cookies and Advertising
What Are Cookies, Pixel Tags and URL Links, and How Are These Used on Our Websites or in Our Emails?
Our Websites use and its third party service providers may also use Pixel Tags (also known as Web beacons, Web bugs, and Clear GIFs) on our Websites and in emails. A Pixel Tag is a nearly invisible pixel-sized graphic image on a Webpage or email message. Pixel Tags may be used to collect the same information about your visit that is collected through cookies, as noted above. We may also collect information about a search engine used, and a search engine advertisement clicked to navigate to our Websites. Pixel Tags in emails also help us confirm the receipt of, and response to, our emails (including your interaction with our Websites as a result of receiving the email) and the time our email is viewed. This information helps us to make similar evaluations about our Websites and emails as with cookies and to determine the most desired features and information so that we can provide those features and information to you and personalize our interactions with you. This information may also be linked to and combined with information that we collect about you from your visits to our Websites.
In addition, our email communications to you may include a "click-through URL" linked to a particular page on our Websites. By clicking on one of the URLs, you will automatically enter our Websites and we may collect information related to the "click-through". You may avoid having this information collected by not clicking on the URL links in our email communications.
1. Collection of Mobile Device Location Information.Your mobile device may allow you to disable location services on your device, which will prevent our Websites from accessing your mobile device location information. For specific questions regarding disabling your device's location services, we recommend you review the specific instructions provided for your mobile device. Note that some features on our Websites may not be available if you disable location services.
2. Email.You can choose the frequency at which you receive marketing emails or unsubscribe if you no longer want to receive marketing emails from Gilly Hicks, or our affiliated companies (like Abercrombie & Fitch or Hollister Co.). To unsubscribe from Gilly Hicks go to the unsubscribe page, or to unsubscribe from our affiliated companies go to the email and phone page within the “My Account” section, click on the drop down menu to make your selection, and press ‘SUBMIT.' Please be aware, however, even if you request to limit the frequency you can receive marketing emails or to be removed from our email marketing list, you may still receive email confirmations for any orders placed on GillyHicks.com.
3. Text Message Marketing.If you have signed up to receive text messages from Gilly Hicks, or any of our affiliated companies (for example, Abercrombie & Fitch, abercrombie kids, or Hollister Co.), but no longer wish to receive these messages, simply follow the opt-out instructions included in the Text Terms & Conditions for each brand. Or, if you have created an account, go to the email and phone page within the my account section, select the option to no longer receive text messages in the drop-down menu for each brand and press ‘SUBMIT.' Please note, if you unsubscribe by sending a text or by going to the ‘My Account’ section you may receive a reply message confirming that you have opted out of receiving text messages.
4. Postal Marketing.If you no longer wish to receive other marketing materials from Gilly Hicks via regular postal mail, please email us at Privacy_Policy@GillyHicks.com and tell us to remove you from our postal mailings list, including the postal address you wish to have removed.
5. Third-Party Postal Address Sharing.If you would like to make sure that we do not disclose your name and postal address to unaffiliated third parties for their marketing purposes, please email us at Privacy_Policy@GillyHicks.com and ask us to not share your postal address with unaffiliated third parties, including your postal address.
If You Apply for a Job or Attend Casting Calls
If you want to work for us, you can submit a curriculum vitae or resume online or fill out an employment application at one of our stores. When you fill in an employment application, we will collect personal data such as your name and contact details. We will use this information to evaluate you as a candidate for the position that you applied for and to contact you about the position.
We invite our employees who are interested in becoming a model to attend casting calls. If you would like to attend one of our casting calls, we may ask you to send us information such as your statistics and age and to provide us with photographs or video footage of you. We may share this information and media with the modeling agency that we engage to assist us in determining whether we are interested in you becoming a model.
If you send us information about your interest in being a model for us (such as your name, size stats, work information, contact information, photographs and video), we will only use that information to determine whether we are interested in you being a model and to contact you about prospective modeling. We may share also that information with our modeling agency. The modeling agency will use your information solely to assist us in determining whether we are interested in you being a model.
Updating Personal Information in Your Account
If you have created an online account we prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information, including your billing address, preferred shipping information, payment details, and contact information. Just log-on to your account with your email address and password, and you will see an overview page where you can update your information.
To request to have your account cancelled send an email to Privacy_Policy@GillyHicks.com and include the email address of the account you wish to cancel.
Privacy of Children
To ensure compliance with federal law, our Websites do not knowingly collect or maintain information provided online by children under the age of 13. Our Websites are not directed at anyone under the age of 13, and no one under the age of 13 should provide personal information on our Websites.
For your convenience and enjoyment, our Websites may provide links to other websites. Our Websites do not evaluate and are not responsible for the privacy practices or the content of such websites. We urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.
Gilly Hicks limits the number of employees that have access to the databases that contain personal information, and Gilly Hicks employees and contractors are advised of the importance of confidentiality. In addition, it is our policy to never send your payment card number via email.
We designed our Websites to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. Browsers that do not meet this requirement will be prevented from navigating the online store section of our Websites. See "Supported Web Browsers" for more information. While we implement the above security measures on our Websites, you should be aware that 100% security is not always possible.
Supported Web Browsers
Our Websites support Microsoft Internet Explorer 8.0+ and Apple Safari 5.1+. We recommend if you are viewing our websites on Google Chrome or Mozilla Firefox to download the latest version in order to maximize your experience, otherwise you may not be able to access or utilize all pages on our websites as intended.
If you have any questions or concerns regarding our privacy practices, please feel free to email us at Privacy_Policy@GillyHicks.com or write to us at:
- Abercrombie & Fitch Stores, Inc.
- 6301 Fitch Path
- New Albany, Ohio 43054 USA