Gilly Hicks US
Privacy Policy

Updated: April 2013

In order to make your visits to the various channels of Gilly Hicks as responsive as possible, we collect information when you visit us online. To help ensure an enjoyable online experience, we provide this summary of what information we collect online, and how that information is used. One section of this privacy policy also addresses what happens with information we collect on Gilly Hicks pages on social media sites, such as Facebook, Twitter, et al. ("Social Media Pages").

This Privacy Policy statement applies only to the information collected through GillyHicks.com, microsites, or mobile sites of Gilly Hicks that expressly adopt, and display or link to, this policy (our "Websites") or through our Social Media Pages.

Contents

Information Collected Online

1. General Browsing

We collect general information about our visitors’ experience with our Websites and this general information is not connected to personally identifiable information about individual visitors. The information collected includes which pages our visitors are viewing on our Websites and whether visitors arrived through a link for our Websites.  It also includes information on the type of browser and service provider used.  And for visitors using a mobile version of our Websites, this includes technical information about the device used, such as screen size, cookie support by the device and how images may appear.   All of this information helps us provide a better experience for our visitors by being able to determine such things as how to best format our mobile Websites for various devices, our most desired pages, products and features, how to best direct visitors to our Websites, and where there might be browser or service provider connection issues.

2. Location Information

Our Websites provide features, such as a store locator service, if you have enabled the location services on your mobile devices. The features on our Websites that require determining your location may make use of the GPS information on your mobile device. Sometimes we use other information, such as your IP address or cell phone tower locations, to roughly estimate where you are to provide you the feature on our Websites that requires understanding where you are located.  If you use one of the features on our Websites that require locating you, we will collect and process your location data for this purpose. 

3. Personally Identifiable Information We Collect

Gilly Hicks collects personally identifiable information from you only when you voluntarily provide us with this information. You can provide us this personally identifiable information in many instances throughout our Websites, including when you interact with the following opportunities: placing an order through our Websites; establishing an account; adding your choices and information about yourself and others to your account; registering to participate in a promotion; emailing an item, post card or wish list; including adding a message in the gift wrap section or on an E-Gift Card; entering a contest or drawing; requesting consideration for modeling for us; taking a survey; contacting us with a comment or question; signing up to receive emails or text messages about our products and services; or applying for a job online. We also collect information through use of cookies, pixel tags (also known as Web beacons and clear GIFS), and URL links, as described under "Cookies" below. While not personally identifiable information by itself, Gilly Hicks also collects and retains information about purchases you make on our Websites, and may associate this information with your personally identifiable information.

Categories of personally identifiable information collected online include name, address, gender, month and day of birth, email address, telephone number, mobile phone number, payment card information, recipient's name, address and email address, modeling information (including name, size stats, work information, and contact information), and any other information you choose to provide, including through your personal social media accounts, as described below.

4. Information Collected If You Allow Us to Access Your Personal Social Media Accounts on Social Media Sites Such as Facebook, Twitter, et al. ("Personal Social Media Accounts")

Gilly Hicks may allow you to use your Personal Social Media Account information to provide us information requested when you participate in features on our Websites. If you chose to provide us information through your Personal Social Media Accounts, Gilly Hicks could collect some, and possibly all, of the data indicated on the Request for Permission screen which could include: your name, profile picture, gender, networks, user ID, list of friends, birthday, likes, education history, work history, current city, hometown, interests, relationship status, and any other information you have shared with everyone on your Personal Social Media Accounts. Please keep in mind that your Personal Social Media Accounts may change the types of information that may be accessed when you use this process to provide us information, so you should carefully review the Request for Permission from your Personal Social Media Accounts prior to using this method of providing information to our Websites. It is also possible that Gilly Hicks will be able to continue to collect this information from your Personal Social Media Accounts should the information be revised by you later.

This privacy policy does not cover the privacy and security practices of social media sites. Please review privacy policies and terms of service if you have any questions about their privacy or security practices.

Information Collected on Pages That Gilly Hicks Has On Social Media Sites

Personal information may be collected directly by Gilly Hicks through Social Media Pages and may also be collected by the social media site hosting the Gilly Hicks Social Media Page.

Personal Information collected directly by Gilly Hicks: The collection of personal information directly by Gilly Hicks on its Social Media Pages will include the type of information addressed under "Personally Identifiable Information We Collect" above. Examples of how personal information may be directly collected on Gilly Hicks Social Media Pages include providing information through an application or form which has a link to this privacy policy. We will use and share the information we collect on our Social Media Pages in the manner specified below in "Using Information We Collect Online" and in "Information We Share With Third Parties."

Personal Information collected by the social media sites: This privacy policy does not cover the privacy and security practices of the social media sites on which Gilly Hicks has Social Media Pages. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.

The social media sites where Gilly Hicks has its Social Media Pages may provide aggregate information and analysis to Gilly Hicks about your use of our Social Media Pages. This allows us to better understand and analyze our user growth, general demographic information about the users of our Social Media Pages, and interaction with content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our Social Media Pages and use of the content.

Using Information We Collect Online

We use information collected online to fulfill product orders; to fulfill your requests (such as contact us, click to chat, email a friend, wish list, or a post card); to contact you or the product recipient(s) in the event of order or delivery difficulties; to provide marketing communications regarding our products, services, and promotions to you and to people in your account address book; to analyze your activity with us, including interaction with our Websites, the effectiveness of our advertising and your purchases; to respond to your inquiries; to update information maintained in your online account; to conduct surveys, sweepstakes or contests; to develop our products, services, and Websites; and to consider you for employment. Gilly Hicks uses the information collected on its Social Media Pages to send communications regarding our products, services, and promotions; to respond to your inquiries; to conduct surveys, sweepstakes or contests; and to develop our products and services.

Information We Share With Third Parties

We may share your email address with our affiliated companies (such as Abercrombie & Fitch and Hollister Co.) so that they may send you promotional materials about their products. If you sign up to receive promotional text messages from any of our affiliated companies by providing your mobile phone number, we will share your mobile phone number with them. You can be assured that except for similar limited circumstances specified below and also in their privacy policies, our affiliated companies will not sell or rent your email address to unrelated third parties.

We make the names and postal addresses in our postal mailing list, sometimes categorized by purchasing information, available to our affiliates (such as Abercrombie & Fitch, abercrombie kids, and Hollister Co.) and other unaffiliated companies for their marketing purposes.

Please be aware that our Websites may use third parties to assist us with our Websites, our e-commerce business, and our Social Media Pages. Some examples of the assistance that may be provided by third party service providers are: fulfilling orders (including, but not limited to, processing payments, providing fraud prevention services, and verifying addresses); providing advertising services, including on social media sites and internet search engines; monitoring and analyzing site activity, your actions in response to our emails and the effectiveness of our advertising; conducting surveys; administering and maintaining employment application information; administering and sending text messages via a mobile device; and administering emails, promotions, sweepstakes or contests. Personal information you provide us may be shared, as necessary, directly with the relevant third parties to so carry out functions on our behalf. It is possible that some of these service providers will be located outside of the United States.

You should be aware that we may disclose specific personal information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Websites, the Websites, or the public.

If Gilly Hicks were ever merged with, acquired by or acquires another business entity, some or all of the personal information collected about you could be shared with this entity, as well as retained by Gilly Hicks. Other than this acquisition or sale, our Websites do not sell or rent your email address to unrelated third parties.

Cookies and Advertising

What Are Cookies, Pixel Tags and URL Links, and How Are These Used on Our Websites or in Our Emails?

Our Websites use, and its third party service providers may use, a browser feature known as a cookie, which assigns a unique identification to your computer. The cookies are typically stored on your computer's hard drive. The information collected when visiting our Websites may include the following: an IP address; the URL of the page from which you arrived; your browser type; other technical information about your device used to visit our Websites; the pages you view; the features you use; whether you create an account or sign into an account and where you go on our Websites once signed into your account; whether you complete a transaction; whether you have previously completed a survey; and the time of your visit. This information allows us to determine such things as which parts of our Websites are most visited or used, what products are browsed and/or purchased, the effectiveness of our Websites, your specific interaction with our Websites, and difficulties you may experience in accessing our Websites. With this knowledge, we can improve the quality of your experience on our Websites by recognizing and delivering more of the most desired features and information, personalize your experience, and resolve access difficulties. In addition, our Websites use cookies to help keep track of items you put into your shopping cart, whether you purchase any or all of those items, and to tell us whether you have visited our Websites in the past. This allows you to maintain shopping carts between visits, and allows us to inquire about your continued interest in items in your shopping cart or that you viewed on our Websites. Our Websites also use cookies to help keep track of checkout information, other than payment method information, while you remain on our Websites. In addition, the information collected by us or our service provider(s) may be linked to and combined with information that we collect about you from your visits to our Websites.

Our Websites use and its third party service providers may also use Pixel Tags (also known as Web beacons, Web bugs, and Clear GIFs) on our Websites and in emails. A Pixel Tag is a nearly invisible pixel-sized graphic image on a Webpage or email message. Pixel Tags may be used to collect the same information about your visit that is collected through cookies, as noted above. We may also collect information about a search engine used, and a search engine advertisement clicked to navigate to our Websites. Pixel Tags in emails also help us confirm the receipt of, and response to, our emails (including your interaction with our Websites as a result of receiving the email) and the time our email is viewed. This information helps us to make similar evaluations about our Websites and emails as with cookies and to determine the most desired features and information so that we can provide those features and information to you and personalize our interactions with you. This information may also be linked to and combined with information that we collect about you from your visits to our Websites.

In addition, our email communications to you may include a "click-through URL" linked to a particular page on our Websites. By clicking on one of the URLs, you will automatically enter our Websites and we may collect information related to the "click-through". You may avoid having this information collected by not clicking on the URL links in our email communications.

How Do Third Parties Serve You Our Advertisements?

We contract with third party advertising companies to serve you advertisements.  Non-personally identifiable information may be shared with third parties for marketing purposes.  Some third parties may collect non-personally identifying information about you by placing cookies on your browser and/or using Pixel Tags when you visit our Websites. These advertising companies may use and share the information gathered about your visit to our Websites to deliver our ads on other websites that are a part of their online advertising networks and/or search engines.  We receive aggregate information from these third parties to gauge our advertising effectiveness. To stop receiving ads from a third party advertising company we use, click on the link included in the advertisement and follow the instructions on opting out.  We may use more than one third party company for advertising, which would require you to opt out of each company through the advertisement links.  If you would like more information about how third party advertising works in general and more information on how to opt-out, go to: http://www.aboutads.info/choices/ (you will leave our Websites for a centrally managed online site where you can specify your preference).  

Opt-Out

To make it easier for you, we have moved your opt-out preference choices to this section of the privacy policy

  1. Collection of Mobile Device Location Information. Your mobile device may allow you to disable location services on your device, which will prevent our Websites from accessing your mobile device location information. For specific questions regarding disabling your device's location services, we recommend you review the specific instructions provided for your mobile device.  Note that some features on our Websites may not be available if you disable location services.

  2. Email.  You can choose the frequency at which you receive marketing emails or unsubscribe if you no longer want to receive marketing emails from Gilly Hicks, or our affiliated companies (like Abercrombie & Fitch or Hollister Co.).  To unsubscribe from Gilly Hicks go to the unsubscribe page, or to unsubscribe from our affiliated companies go to the email and phone page within the “My Account” section, click on the drop down menu to make your selection, and press ‘SUBMIT.' Please be aware, however, even if you request to limit the frequency you can receive marketing emails or to be removed from our email marketing list, you may still receive email confirmations for any orders placed on GillyHicks.com.

  3. Text Message Marketing.  If you have signed up to receive text messages from Gilly Hicks, or any of our affiliated companies (for example, Abercrombie & Fitch or Hollister Co.), but no longer wish to receive these messages, simply follow the opt-out instructions included in the Text Terms & Conditions for each brand.  Or, if you have created an account, go to the email and phone page within the my account section, select the option to no longer receive text messages in the drop-down menu for each brand and press ‘SUBMIT.' Please note, if you unsubscribe by sending a text or by going to the ‘My Account’ section you may receive a reply message confirming that you have opted out of receiving text messages.

  4. Postal Marketing.  If you no longer wish to receive other marketing materials from Gilly Hicks via regular postal mail, please email us at Privacy_Policy@GillyHicks.com and tell us to remove you from our postal mailings list, including the postal address you wish to have removed.

  5. Third-Party Postal Address Sharing.  If you would like to make sure that we do not disclose your name and postal address to unaffiliated third parties for their marketing purposes, please email us at Privacy_Policy@GillyHicks.com and ask us to not share your postal address with unaffiliated third parties, including your postal address.

If You Apply for a Job or Attend Casting Calls

If you want to work for us, you can submit a curriculum vitae or resume online or fill out an employment application at one of our stores. When you fill in an employment application, we will collect personal data such as your name and contact details. We will use this information to evaluate you as a candidate for the position that you applied for and to contact you about the position.

We invite our employees who are interested in becoming a model to attend casting calls. If you would like to attend one of our casting calls, we may ask you to send us information such as your statistics and age and to provide us with photographs or video footage of you. We may share this information and media with the modeling agency that we engage to assist us in determining whether we are interested in you becoming a model.

If you send us information about your interest in being a model for us (such as your name, size stats, work information, contact information, photographs and video), we will only use that information to determine whether we are interested in you being a model and to contact you about prospective modeling. We may share also that information with our modeling agency. The modeling agency will use your information solely to assist us in determining whether we are interested in you being a model.

International Users

If you are visiting our Websites from a location outside of the United States, please keep in mind that these are US based web and/or commerce Websites. This privacy policy governs the information collected by or on behalf of our Websites irrespective of where you are located when you access it, browse it, interact with it, and make purchases through it (including those that are shipped to addresses outside the US). With respect to personal information you provide to Gilly Hicks on the Social Media Pages, once received from the social media sites, it is maintained and processed by us on servers and internal systems located in the United States. This means your personal information may be stored outside of the province, state, and/or country in which you reside, and processed by us, an affiliate or a third-party service provider as described in this privacy policy. Moreover, governmental bodies that have jurisdiction over us in the United States (e.g., courts and law enforcement agencies) may be entitled to access your personal information.

Updating Personal Information in Your Account

If you have created an online account we prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information, including your billing address, preferred shipping information, payment details, and contact information. Just log-on to your account with your email address and password, and you will see an overview page where you can update your information.

Privacy of Children

To ensure compliance with federal law, our Websites do not knowingly collect or maintain information provided online by children under the age of 13. Our Websites are not directed at anyone under the age of 13, and no one under the age of 13 should provide personal information on our Websites.

Links

For your convenience and enjoyment, our Websites may provide links to other websites. Our Websites do not evaluate and are not responsible for the privacy practices or the content of such websites. We urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.

Updates to Privacy Policy

As we continue to offer you new and different types of content and services, our Websites may modify our information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.

Security Statement

Gilly Hicks limits the number of employees that have access to the databases that contain personal information, and Gilly Hicks employees and contractors are advised of the importance of confidentiality. In addition, it is our policy to never send your payment card number via email.

We designed our Websites to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. Browsers that do not meet this requirement will be prevented from navigating the online store section of our Websites. See "Supported Web Browsers" for more information. While we implement the above security measures on our Websites, you should be aware that 100% security is not always possible.

Supported Web Browsers

Our Websites support the following Web browsers: Mozilla Firefox 3.6+, Microsoft Internet Explorer 7.0+, Google Chrome 14.0+, and Apple Safari 5.0+. Additionally, some of our Websites content requires Adobe Flash Player 9.0 or later.

Questions/Contact Us

If you have any questions or concerns regarding our privacy practices, please feel free to email us at Privacy_Policy@GillyHicks.com or write to us at:

  • Attn: Privacy Policy Manager
  • Abercrombie & Fitch Stores, Inc.
  • 6301 Fitch Path
  • New Albany, Ohio 43054 USA